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Shipping & Returns

We offer FREE Shipping on all Custom Promotional Pens.

All orders are shipped via insured standard delivery (unless otherwise specified) using UPS and FedEx. We make every effort possible to ship your order by the most economical method available to meet your due date. We also offer all UPS and FedEx services including 3 Day, 2 Day and Next Day Air. (Additional cost may apply)





We typically ship your order via ground freight. For Rush orders we uses UPS and FedEx, Ground, 3 Day, 2 Day and Next Day Air. Our online shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service.    




Sorry, we do not ship any orders outside the United States.




As soon as your order is shipped, you will receive an email from with a tracking number. You can then go to the UPS website or FedEx and track your package(s). For more questions, please contact Customer Care at 1-866-706-1866 or email




Once we handover the items to the carrier, ownership is passed to the buyer. We will arrange for insurance for your items with the freight carriers. Customer is responsible for inspecting all items on arrival. If you have any damage to your item(s), a claim must be filed with the carrier within 7 days of delivery, and is limited to damage noted at the time of delivery. After the 7 day receiving your delivery, we CANNOT accept any claims made. Please save the boxes, the carrier may want to inspect your items after we make the claim. We are not responsible in the event the customer refuses delivery or customer is not available to accept delivery.       



We CANNOT accept returns once you have approved your Customized order. We will offer a refund on any item that is not imprinted as requested on the original order. We cannot accept a return on an item because you don't like the colors, imprint layout or style you selected or if the imprint was not correct due to a typographical error on your part. We will however make a speedy replacement if we caused any typo or did not produce what you specified. Products that are defective or broken on our part will only be authorized for even exchanges of original orders - No exceptions!


Pens can be returned for a refund only if the ink has not been run through any part of the pen. If a cartridge is included with the pen, the return also must include the unused cartridge. If a pen contains a tip protector, the protector must be in tact. Used pens cannot be returned for a refund. Pen sets can only be returned for refund only if none of the pens have been used and case shows no visible damage. If the pens contain the tip protector, the tip protectors for all pens must be intact. Pencils, including mechanical pencils are eligible for return only if the pencils have not been sharpened (if applicable) and the erasers do not show any usage.


If the product we shipped you was a Non-Imprinted item or a wrong, defective, damaged or was imprinted incorrectly. (Not the same as your approved proof) We can correct the mistake and ship the correct product to you. If there a problem with your order, you must notify us within 7 days of receiving your order. You will be responsible for paying the return shipping costs if the return is not the fault of We are not responsible in the event the customer refuses delivery or customer is not available to accept delivery. Customer is always responsible for shipping the product back and cost involved. will not be responsible for items lost by the carrier. Shipping cost is not refundable! Absolutely no refunds on special, customized or personalized items. Shipping and restocking fees are due for returned orders. 


No returns will be accepted without a (Return Merchandise Authorization) RMA number. All returns must be received by us within 14 days after receiving the RMA. A re-stocking charge may be applied. All items must be returned in the original condition and packaging. If you have more questions, please e-mail us at or call us at 1-877-706-1866